"Serbisyong Makatao, Barangay na Makabago"

Wednesday, October 12, 2011

Citizen's Charter

In compliance with Republic Act 9485 or the Anti-Red Tape Act of 2007 passed
in order to improve efficiency in the delivery of government service to the
public by reducing bureaucratic red tape, preventing graft and corruption, and
providing penalties therefore.






MESSAGE


The barangay, being the basic unit of the government is endowed with many responsibilities to deliver basic services to its constituency towards the upliftment and betterment of their lives. More than that, one of the most important roles of the government to its people is to be able to deliver transparency and objectivity to the services it renders and to the programs it delivers.

I personally would like to commend the efforts of the Department of Interior and Local Government in ensuring that policies such as the RA 9485 be implemented which shall serve as the litmus test of all government agencies and a mechanism for ensuring better delivery of their services. The Anti-red Tape Act of 2007 is a way to communicate with the people and help familiarize them to the procedures and processes in our barangay, thus avoiding the traditional red tape procedures that shall ensure the efficiency of government services.

The Sangguniang Barangay, together with all its employees proudly present to you this citizen’s charter manual that shall serve as a mechanism of transparency, accountability and of a pro-people government towards the matuwid na daan that our President calls for.


Sama-sama tayo sa pagtataguyod ng Serbisyong Makatao at Barangay na Makabago!




Hon. Joselito T. Calderon
Punong Barangay
Brgy. Sta. Ana






Our Service Pledge

We, the officials and employees of Barangay Sta. Ana Taytay, Rizal do solemnly pledge and commit to effectively and efficiently fulfil our duties of delivering quality and sustainable services as mandated in our powers and responsibilities and as stated in this Citizens’ Charter.


 We commit ourselves to be exemplars of good governance and of good citizenry by providing examples of transparency, accountability and pro-people measures. We surrender ourselves to the will of the people of which we are serving, towards a just, humane and innovative barangay.


 Vision

Barangay Sta. Ana envisions a barangay composed of fully developed communities  wherein the people actively participates in bringing about  genuine change towards the upliftment  of the quality and dignity of their lives under an environmentally sustainable, economically stable and humane society equipped with proper education and accessible health care, under an honest, transparent, accountable and pro-people.

Mission

v To empower ordinary citizens that will live by the values of integrity, honesty and love for the country so that they may be able to contribute to nation building while at the same time, help develop their areas in the grassroots.
v To be able to deliver its basic services to the people equipped with transparency and accountability.
v To establish a network of concerned citizens that will help materialize our envisioned society.


Our Service Standards

v  On Vicinity
o   The barangay shall promote a smoke-free barangay hall for the safety and health of its employees and visitors.
o   The barangay shall provide a clean and sanitary comfort room for all the employees and visitors.
o   A waiting area should be provided for the visitor’s convenience.
o   The barangay shall promote an environmental friendly atmosphere within and outside its vicinity.

v  On Customer Service
o   The barangay shall train and empower employees to be courteous and to be customer oriented at all times.
o   The barangay shall provide priority comfortable waiting areas for the women, the elderly, children and the differently-abled people.
o   The barangay shall provide assistance to the pregnant, elderly and the differently abled people at all times.
o   The barangay shall set an appointment slip to those visitors whom shall wait for more than 10 minutes due to their requests and inquiries.
o   All employees should prioritize the needs of all the visitors at all times.








v  On Inquiries regarding Barangay Services
o   All employees shall respond for not more than 2 minutes to all the inquiries and concerns of all its visitors.
o   All complaints shall be addressed to the Punong Barangay and shall be responded upon immediately for not more than 2 days upon receiving the letter.
o   A copy of this citizens’ charter shall be posted to the easily identifiable areas within the vicinity of the barangay for people’s reference regarding the services of our barangay.


v  On Receiving and Responding to Letters
o   Receive all letters addressed to the barangay and log it properly for tracking purposes.
o   The barangay shall respond immediately within 2 days upon receiving the letter.
o   The employee responsible for receiving the letter shall endorse the letter to proper office within the day the letter has been received.







Our Frontline Services



1. ISSUANCE OF BARANGAY CERTIFICATIONS:
                                                                                        Fees

a.      Personal identification and Residence Status .........................................     30.00
b.      Good standing in the Community ...........................................................      30.00
c.       No pending case filed in the barangay ....................................................     22.00
d.      Employment (Local/Abroad)................................................................     50.00/100.00
e.      Enrolment ................................................................................................     30.00
f.        Indigents ..................................................................................................     30.00
g.      Senior Citizens & Solo Parent ....................................................................   30.00

CLIENTS:
 Barangay Constituents

PROCEDURES:
ESTIMATED TIME (under normal circumstances):
1. Proceed to the Office of the Tax Revenue Collector.

2. Fill-up the application form that is available in the windows.
3 minutes
3. The person in charge will verify if your name is listed on the registry of Barangay Inhabitants.
2 minutes
4. You may now proceed to the payment of fees on the same window and you will be issued with an official receipt.
1minute
5. The person in charge shall prepare the Barangay Certification.
3minutes
6. The Barangay Certification shall be subjected to the signature of authorized signing official.
1minute
Total Estimated time:
10 minutes

PERSONS-IN-CHARGE
Tax Revenue Collectors:         Rhodora C. Vilador
                                                Nova B. Andres
                                                Mae Ann D. Cudilla

REQUIREMENTS:

New Applicants
For Renewal
1. Personal Information
1. Personal Information
2. Proof of Residency
2. Copy of past year’s cedula

OUTPUT:
Barangay Cedula


2. ISSUANCE OF BARANGAY CLEARANCE FOR:
                                                                                                                                                                Fees:
a. Travel Purposes
-Abroad Employment ......................................................       100.00
-Lipat Bahay .....................................................................        50.00
-Balik Probinsya ...............................................................        50.00

b. Business Clearance
- Company/Corporation ...................................................      1000.00

c. Big Businesses
            -Marketing, Trading, General Merchandise,  ..................     500.00
-Restaurant, Gasoline Stations ..........................................    500.00   
-RTW ..................................................................................    300.00-500.00

d. Small Scale Businesses
            -Refilling station, Vulcanizing ............................................    350.00
            -Internet shop/cafe ...........................................................     350.00
            -Small sari-sari store ..........................................................   250.00-500.00
-Occupation/ Operation ....................................................    200.00-500.00
-Tricycle Terminal ..............................................................   200.00
-Tricycle Franchise .............................................................      50.00
-Apartment Rentals ............................................................   300.00/door
-Building Rentals ................................................................    500.00
-Temporary Dwelling ..........................................................   300.00
           
            e. Business Clearance
                        -Bakery Clearance ................................................................ 350.00
                        -Barber Shop ........................................................................  350.00
                        -Videoke ...............................................................................  350.00
                        -Junkshop .............................................................................  500.00





                        f. Registration
            -Car ......................................................................................  150.00
            -Tricycle/ Motorcycle ..........................................................  100.00

g. Building/ Housing Clearance
            -Housing/Building Construction
            (Below Php.500,000.00) .....................................................    500.00
            -Housing/Building Renovation
            (Below Php.500,000.00) .....................................................    600.00
            -Housing/Building Construction
            (Above Php.500,000.00 w/ construction estimate) ........       5% of 1%
            -Area Blasting .....................................................................   300.00
            -Fencing (Small Scale)..........................................................  300.00
                            (Big Scale) ............................................................  500.00
            -Demolition .........................................................................   300.00
h. Excavation Permit/Clearance
            -Individual small water line .................................................  150.00
            -Company big scale per linear meter (2m-7m) ................    300.00
            -MWCi and other government construction ...........     500.00-1,000.00
            -Development Clearance ....................................................   0.50/sq.m       

i. Loans
            -Salary/Financing/ Company/Bank Requirements ............      75.00
            -SSS/Pag-ibig Loan/ Calamity Loan .......................................   50.00
                        -Housing Loan .......................................................................   200.00

-Car Loan .............................................................................  150.00
-Motor Loan/Tricycle ..........................................................   100.00
-Bank Loan ..........................................................................   200.00
-Local Employment .............................................................     50.00
-Overseas Employment .......................................................  100.00
           
j. Other Permit/Clearance
            -Posting of Streamers ..........................................................    10.00/sq.ft.
            -Billboards ...........................................................................   500.00
            -School Requirements .........................................................     30.00
            -Postal ID Requirements ......................................................    40.00
            -Membership Requirements ................................................   30.00
            -Company Requirements .....................................................    50.00
            -Meralco Requirements ....................................................... 150.00
            -Veterans Requirements ......................................................    50.00
            -Water Tapping/Connection ................................................  150.00
            -Gun Registration .................................................................  100.00
            -Senior Citizens’ Membership ..............................................   30.00
            -ID/ Record Clearance ..........................................................   30.00
            -Association Requirement ....................................................   30.00
            -SSS Requirement .................................................................   50.00
            -Open Account Bank Requirement ......................................    95.00
            -Telephone/ Cable Connection ............................................  100.00
            -Dumping of Filling Materials ............................................... 100.00
            -PNP Requirements ..............................................................   50.00 
            -NBI Requirements ...............................................................   50.00
            -Driver’s License ...................................................................   75.00
            -P.T.O. Requirements ...........................................................   80.00
            -Electrification Requirements ............................................... 150.00
            -Ambulatory Vendor.............................................................. 150.00
            -Non-tax declaration ............................................................  150.00
            -Barangay Property Clearance ............................................. 100.00
            -Real Estate Certification ..................................................... 150.00
-Blotter fee/ filling fee .........................................................   30.00
            -Certified true copy .............................................................    10.00
            -Certificate of Residency .....................................................    10.00
            -Bail Bond .............................................................................    10.00
            -Land (Ownership) Certification ................................    200.00-300.00
            -Complaint Fee .....................................................................    50.00
            -Certificate to File Action ....................................................    100.00




CLIENTS:
 Barangay Constituents, Corporations, Traders, Retailers, Businessmen


PROCEDURES:
ESTIMATED TIME (under normal circumstances):
1. Proceed to the Office of the Tax Revenue Collector.

2. Submit the necessary documents needed.
1 minutes
3. The person in charge will review the given documents.
2 minutes
4. You may now proceed to the payment of fees on the same window and you will be issued with an official receipt.
1minute
5. The person in charge shall prepare the Barangay Clearance requested.
3minutes
6. The Barangay Certification shall be subjected to the signature of authorized signing official.
1minute
Total Estimated time:
8 minutes

PERSONS-IN-CHARGE:
Tax Revenue Collectors:         Rhodora C. Vilador
                                                Nova B. Andres
                                                Mae Ann D. Cudilla

REQUIREMENTS:

Applicants
1. Barangay Cedula
2. Endorsement from purok leaders

OUTPUT:
Barangay Clearance



3. ISSUANCE OF BARANGAY PROTECTION ORDER (BPO)

CLIENTS:
 Barangay Constituents

PROCEDURES:
ESTIMATED TIME (under normal circumstances):
1. Proceed to the Office of the Barangay Captain.

2. Submit the letter of complaint based on R.A. #9262-VAWC together with your application regarding the BPO.
1 minute
3. The person in charge will read and verify your complaint letter and you will be subjected to an interview.
5-10 minutes
4. The person in charge shall prepare the Barangay Protection Order
2minutes
5. Issuance of the BPO.
1minute
Total Estimated time:
9-15 minutes

PERSONS-IN-CHARGE:
Brgy. Captain Joselito T. Calderon
Kag. Eduardo Geremillo (Committee on Peace and Order)
            Alfredo Naval (Chief-tanod)
   
REQUIREMENT:

1. Letter of complaint addressed to the Barangay Captain

OUTPUT:
Barangay Clearance for the Barangay Protection Order


4. ISSUANCE OF BUSINESS TAX RECEIPT

CLIENTS:
 Businesspersons / Barangay Constituents

PROCEDURES:
ESTIMATED TIME (under normal circumstances):
1. Proceed to the Office of the Barangay Treasurer.

2. Submit the necessary documents.
1 minute
3. You may now proceed to the payment of fees on the same window and you will be issued with an official receipt.
1minute
4. The person in charge shall prepare the Barangay Clearance for the Issuance of the Business Tax Receipt.
3minutes
5. Issuance of the Business Tax Receipt.

Total Estimated time:
5 minutes

PERSONS-IN-CHARGE:
Brgy. Treasurer Hilbert Briz
            Teddy Andres
            Rhodora Vilador
                                               

REQUIREMENTS:

Applicants
1. Barangay Cedula
2. Barangay Clearance


OUTPUT:
Barangay Business Tax Receipt


5. ISSUANCE OF CERTIFICATE OF RESIDENCY


CLIENTS:
 Barangay Constituents

PROCEDURES:
ESTIMATED TIME (under normal circumstances):
1. Proceed to the Office of the Tax Revenue Collector.

2. Submit the necessary documents.
1 minute
3. You will be interviewed shortly by the person-in-charge
2minute
4. The person in charge shall prepare the Barangay Clearance for the Issuance of the Business Tax Receipt.
3minutes
5. Issuance of the Business Tax Receipt.

Total Estimated time:
6 minutes

PERSONS-IN-CHARGE:
Brgy. Treasurer Hilbert Briz
            Rhodora C. Vilador
            Nova B. Andres
            Mae Ann D. Cudilla
                                               

REQUIREMENTS:

Applicants
1. Barangay Cedula
2. Endorsement from Purok Leader


OUTPUT:
Certificate of Residency


6. WOMEN’S DESK


CLIENTS:
 Women’s Sector

PROCEDURES:
ESTIMATED TIME (under normal circumstances):
1. Proceed to the office of the Women’s desk located at the Barangay Tanod’s quarter.

2. Submit the letter of complaint or report your complaint to the person-in-charge.
1 minute
3. You will be interviewed by the person-in-charge for initial investigation.
5-10minutes
4. The person in charge shall prepare and process a complete report of the complaint.
5minutes
5. The person-in-charge will instruct you of what to do and will forward the case to concerned offices.
3minutes
Total Estimated time:
14-20 minutes

PERSONS-IN-CHARGE:
Women’s Desk Officers:         Kag. Lucila Dolores
                                                Naddy Talavera
                                                Charito Geremillo
                                               
   
REQUIREMENT:

1. Letter of Complaint (May be verbal)

OUTPUT:
Instructions for appropriate actions concerning the complaint



7. BARANGAY INFORMAL SETTLER’S AFFAIRS

CLIENTS:
 Informal Settlers

PROCEDURES:
ESTIMATED TIME (under normal circumstances):
1. Proceed to the Barangay Informal Settler’s Affairs Office located at Bagong Pag-asa extension hall

2. Consult the person-in-charge for your issues and concerns.
1 minute
3. You will be interviewed by the person-in-charge for initial investigation.
5-10minutes
4. The person in charge shall prepare and process a complete report of your concern.
5minutes
5. The person-in-charge will instruct you of what to do and will forward the case to concerned offices.
3minutes
Total Estimated time:
14-20 minutes

PERSONS-IN-CHARGE:
            Libby Gomez
            Lucio Tomenio

REQUIREMENT:

1. Letter of Complaint/ Request (May be verbal)
                                               

OUTPUT:
Instructions for appropriate actions concerning your issue



8. USE OF BARANGAY-OWNED FACILITIES

                                                                                Fees         
-Basketball Court .......................................................................        150.00/hr
-Multipurpose hall .....................................................................        150.00/hr
-Hiring of Barangay Tents .........................................................        Free of charge


CLIENTS:
 Barangay Constituents

PROCEDURES:
(for the use of basketball court and the multipurpose hall)
ESTIMATED TIME (under normal circumstances):
1. Proceed to the Tax Revenue Collector’s Office and ask for the availability of the following facilities.

2.  The person-in-charge shall check for the availability of the facilities.
1 minute
3. If ever the facility is available, you will have to log your name as a sign of reservation.
2minutes
4. You may now proceed to the payment of fees on the same window and you will be issued with an official receipt.
2minutes
Total Estimated time:
5 minutes

*For the barangay tents, submit a reservation letter to the office of the secretary. Approval depends on the availability of the tents.

PERSONS-IN-CHARGE
            Rhodora C. Vilador
            Nova B. Andres
            Mae Ann D. Cudilla
                                   
OUTPUT:
Reservation of the requested facility



9. HEALTH SERVICES

                                                                                Fees         
-Prenatal Care .......................................................................  Free of Charge
-Immunization .......................................................................  Free of Charge
-Medical Check-up ................................................................  Free of Charge

CLIENTS:
 Barangay Constituents

PROCEDURES:
(for the use of basketball court and the multipurpose hall)
ESTIMATED TIME (under normal circumstances):
1. Proceed to the Barangay Health Clinic

2.  Secure a number for reservation and for the proper flow of the patients and wait for your turn.
1-10 minutes
(depending on the number of patients)
3. Proceed to the table of the doctor/ nurse in charge.

4. Actual Check-up
10-15minutes
Total Estimated time:
20-30 minutes

SCHEDULE OF SERVICES:
Monday                       Pre-natal and Medical Check-up
Tuesday                       Immunization and Medical Check-up
Wednesday                 Immunization and Medical Check-up
Thursday-Friday          Medical Check-up

PERSONS-IN-CHARGE:
            Dra. Lina T. Reyes
            Dr. Aser B. Ram
            Gipfel Reyes, Rn         

                                               
OUTPUT:
Appropriate medical service








BARANGAY EMERGENCY HOTLINES


                    Barangay Sta. Ana Hall                               658-3467

                    Taytay Police                                                658-7267

                    Taytay BFP                                                  658-6439

                   Taytay Emergency                                        511-4858

                   Municipal Fire Department                         658-5772

                   Taytay Rescue                                              514-5903

                   Meralco                                                       641-0524







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