In compliance with Republic Act 9485 or the Anti-Red Tape Act of 2007 passed
in order to improve efficiency in the delivery of government service to the
public by reducing bureaucratic red tape, preventing graft and corruption, and
providing penalties therefore.
MESSAGE
I personally would like to commend the efforts of the Department of Interior and Local Government in ensuring that policies such as the RA 9485 be implemented which shall serve as the litmus test of all government agencies and a mechanism for ensuring better delivery of their services. The Anti-red Tape Act of 2007 is a way to communicate with the people and help familiarize them to the procedures and processes in our barangay, thus avoiding the traditional red tape procedures that shall ensure the efficiency of government services.
The Sangguniang Barangay, together with all its employees proudly present to you this citizen’s charter manual that shall serve as a mechanism of transparency, accountability and of a pro-people government towards the matuwid na daan that our President calls for.
Sama-sama tayo sa pagtataguyod ng Serbisyong Makatao at Barangay na Makabago!
Hon. Joselito T. Calderon
Punong Barangay
Brgy. Sta. Ana
Our Service Pledge
Vision
Barangay Sta. Ana envisions a barangay composed of fully developed communities wherein the people actively participates in bringing about genuine change towards the upliftment of the quality and dignity of their lives under an environmentally sustainable, economically stable and humane society equipped with proper education and accessible health care, under an honest, transparent, accountable and pro-people.
Mission
Our Frontline Services
Our Service Pledge
We, the officials and employees of Barangay Sta. Ana Taytay, Rizal do solemnly pledge and commit to effectively and efficiently fulfil our duties of delivering quality and sustainable services as mandated in our powers and responsibilities and as stated in this Citizens’ Charter.
We commit ourselves to be exemplars of good governance and of good citizenry by providing examples of transparency, accountability and pro-people measures. We surrender ourselves to the will of the people of which we are serving, towards a just, humane and innovative barangay.
v To empower ordinary citizens that will live by the values of integrity, honesty and love for the country so that they may be able to contribute to nation building while at the same time, help develop their areas in the grassroots.
v To be able to deliver its basic services to the people equipped with transparency and accountability.
v To establish a network of concerned citizens that will help materialize our envisioned society.
Our Service Standards
v On Vicinity
o The barangay shall promote a smoke-free barangay hall for the safety and health of its employees and visitors.
o The barangay shall provide a clean and sanitary comfort room for all the employees and visitors.
o A waiting area should be provided for the visitor’s convenience.
o The barangay shall promote an environmental friendly atmosphere within and outside its vicinity.
v On Customer Service
o The barangay shall train and empower employees to be courteous and to be customer oriented at all times.
o The barangay shall provide priority comfortable waiting areas for the women, the elderly, children and the differently-abled people.
o The barangay shall provide assistance to the pregnant, elderly and the differently abled people at all times.
o The barangay shall set an appointment slip to those visitors whom shall wait for more than 10 minutes due to their requests and inquiries.
o All employees should prioritize the needs of all the visitors at all times.
v On Inquiries regarding Barangay Services
o All employees shall respond for not more than 2 minutes to all the inquiries and concerns of all its visitors.
o All complaints shall be addressed to the Punong Barangay and shall be responded upon immediately for not more than 2 days upon receiving the letter.
o A copy of this citizens’ charter shall be posted to the easily identifiable areas within the vicinity of the barangay for people’s reference regarding the services of our barangay.
v On Receiving and Responding to Letters
o Receive all letters addressed to the barangay and log it properly for tracking purposes.
o The barangay shall respond immediately within 2 days upon receiving the letter.
o The employee responsible for receiving the letter shall endorse the letter to proper office within the day the letter has been received.
1. ISSUANCE OF BARANGAY CERTIFICATIONS:
Fees
a. Personal identification and Residence Status ......................................... 22.00
b. Good standing in the Community ........................................................... 22.00
c. No pending case filed in the barangay .................................................... 22.00
d. Employment (Local/Abroad) ................................................................... 22.00
e. Enrolment ................................................................................................ 22.00
f. Indigents .................................................................................................. 22.00
g. Senior Citizens & Solo Parent .................................................................... 22.00
CLIENTS:
Barangay Constituents
PROCEDURES: | ESTIMATED TIME (under normal circumstances): |
1. Proceed to the Office of the Tax Revenue Collector. | |
2. Fill-up the application form that is available in the windows. | 3 minutes |
3. The person in charge will verify if your name is listed on the registry of Barangay Inhabitants. | 2 minutes |
4. You may now proceed to the payment of fees on the same window and you will be issued with an official receipt. | 1minute |
5. The person in charge shall prepare the Barangay Certification. | 3minutes |
6. The Barangay Certification shall be subjected to the signature of authorized signing official. | 1minute |
Total Estimated time: | 10 minutes |
PERSONS-IN-CHARGE
Tax Revenue Collectors: Rhodora C. Vilador
Nova B. Andres
Mae Ann D. Cudilla
REQUIREMENTS:
New Applicants | For Renewal |
1. Personal Information | 1. Personal Information |
2. Proof of Residency | 2. Copy of past year’s cedula |
OUTPUT:
Barangay Cedula
2. ISSUANCE OF BARANGAY CLEARANCE FOR:
Fees:
a. Travel Purposes
-Abroad Employment ...................................................... 100.00
-Lipat Bahay ..................................................................... 50.00
-Balik Probinsya ............................................................... 50.00
b. Business Clearance
- Company/Corporation ................................................... 500.00
c. Big Businesses
-Marketing, Trading, General Merchandise, .................. 500.00
-Restaurant, Gasoline Stations .......................................... 500.00
-RTW .................................................................................. 300.00-500.00
d. Small Scale Businesses
-Refilling station, Vulcanizing ............................................ 300.00
-Internet shop/cafe ........................................................... 300.00
-Small sari-sari store .......................................................... 250.00-500.00
-Occupation/ Operation .................................................... 200.00-500.00
-Tricycle Terminal .............................................................. 200.00
-Tricycle Franchise ............................................................. 50.00
-Apartment Rentals ............................................................ 300.00/door
-Building Rentals ................................................................ 500.00
-Temporary Dwelling .......................................................... 300.00
e. Business Clearance
-Bakery Clearance ................................................................ 300.00
-Barber Shop ........................................................................ 300.00
-Videoke ............................................................................... 350.00
-Junkshop ............................................................................. 500.00
-Car ...................................................................................... 150.00
-Tricycle/ Motorcycle .......................................................... 100.00
g. Building/ Housing Clearance
-Housing/Building Construction
(Below Php.500,000.00) ..................................................... 500.00
-Housing/Building Renovation
(Below Php.500,000.00) ..................................................... 600.00
-Housing/Building Construction
(Above Php.500,000.00 w/ construction estimate) ........ 5% of 1%
-Area Blasting ..................................................................... 300.00
-Fencing (Small Scale).......................................................... 500.00
(Big Scale) ............................................................ 300.00
-Demolition ......................................................................... 300.00
h. Excavation Permit/Clearance
-Individual small water line ................................................. 150.00
-Company big scale per linear meter (2m-7m) ................ 300.00
-MWCi and other government construction .................... 500.00-1,000.00
-Development Clearance .................................................... 0.50/sq.m
i. Loans
-Salary/Financing/ Company/Bank Requirements ............ 75.00
-SSS/Pag-ibig Loan/ Calamity Loan ....................................... 50.00
-Housing Loan ....................................................................... 200.00
-Car Loan ............................................................................. 150.00
-Motor Loan/Tricycle .......................................................... 100.00
-Bank Loan .......................................................................... 200.00
-Local Employment ............................................................. 50.00
-Overseas Employment ....................................................... 100.00
j. Other Permit/Clearance
-Posting of Streamers .......................................................... 10.00/sq.ft.
-Billboards ........................................................................... 500.00
-School Requirements ......................................................... 30.00
-Postal ID Requirements ...................................................... 40.00
-Membership Requirements ................................................ 30.00
-Company Requirements ..................................................... 50.00
-Meralco Requirements ....................................................... 150.00
-Veterans Requirements ...................................................... 50.00
-Water Tapping/Connection ................................................ 150.00
-Gun Registration ................................................................. 100.00
-Senior Citizens’ Membership .............................................. 30.00
-ID/ Record Clearance .......................................................... 30.00
-Association Requirement .................................................... 30.00
-SSS Requirement ................................................................. 50.00
-Open Account Bank Requirement ...................................... 95.00
-Telephone/ Cable Connection ............................................ 100.00
-Dumping of Filling Materials ............................................... 100.00
-PNP Requirements .............................................................. 50.00
-NBI Requirements ............................................................... 50.00
-Driver’s License ................................................................... 75.00
-P.T.O. Requirements ........................................................... 80.00
-Electrification Requirements ............................................... 150.00
-Ambulatory Vendor.............................................................. 150.00
-Non-tax declaration ............................................................ 150.00
-Barangay Property Clearance ............................................. 100.00
-Real Estate Certification ..................................................... 150.00
-Blotter fee/ filling fee ......................................................... 30.00
-Certified true copy ............................................................. 10.00
CLIENTS:
Barangay Constituents, Corporations, Traders, Retailers, Businessmen
PROCEDURES: | ESTIMATED TIME (under normal circumstances): |
1. Proceed to the Office of the Tax Revenue Collector. | |
2. Submit the necessary documents needed. | 1 minutes |
3. The person in charge will review the given documents. | 2 minutes |
4. You may now proceed to the payment of fees on the same window and you will be issued with an official receipt. | 1minute |
5. The person in charge shall prepare the Barangay Clearance requested. | 3minutes |
6. The Barangay Certification shall be subjected to the signature of authorized signing official. | 1minute |
Total Estimated time: | 8 minutes |
PERSONS-IN-CHARGE:
Tax Revenue Collectors: Rhodora C. Vilador
Nova B. Andres
Mae Ann D. Cudilla
REQUIREMENTS:
Applicants |
1. Barangay Cedula |
2. Endorsement from purok leaders |
OUTPUT:
Barangay Clearance
3. ISSUANCE OF BARANGAY PROTECTION ORDER (BPO)
CLIENTS:
Barangay Constituents
PROCEDURES: | ESTIMATED TIME (under normal circumstances): |
1. Proceed to the Office of the Barangay Captain. | |
2. Submit the letter of complaint based on R.A. #9262-VAWC together with your application regarding the BPO. | 1 minute |
3. The person in charge will read and verify your complaint letter and you will be subjected to an interview. | 5-10 minutes |
4. The person in charge shall prepare the Barangay Protection Order | 2minutes |
5. Issuance of the BPO. | 1minute |
Total Estimated time: | 9-15 minutes |
PERSONS-IN-CHARGE:
Brgy. Captain Joselito T. Calderon
Kag. Eduardo Geremillo (Committee on Peace and Order)
Alfredo Naval (Chief-tanod)
REQUIREMENT:
1. Letter of complaint addressed to the Barangay Captain |
OUTPUT:
Barangay Clearance for the Barangay Protection Order
4. ISSUANCE OF BUSINESS TAX RECEIPT
CLIENTS:
Businesspersons / Barangay Constituents
PROCEDURES: | ESTIMATED TIME (under normal circumstances): |
1. Proceed to the Office of the Barangay Treasurer. | |
2. Submit the necessary documents. | 1 minute |
3. You may now proceed to the payment of fees on the same window and you will be issued with an official receipt. | 1minute |
4. The person in charge shall prepare the Barangay Clearance for the Issuance of the Business Tax Receipt. | 3minutes |
5. Issuance of the Business Tax Receipt. | |
Total Estimated time: | 5 minutes |
PERSONS-IN-CHARGE:
Brgy. Treasurer Hilbert Briz
Teddy Andres
Rhodora Vilador
REQUIREMENTS:
Applicants |
1. Barangay Cedula |
2. Barangay Clearance |
OUTPUT:
Barangay Business Tax Receipt
5. ISSUANCE OF CERTIFICATE OF RESIDENCY
CLIENTS:
Barangay Constituents
PROCEDURES: | ESTIMATED TIME (under normal circumstances): |
1. Proceed to the Office of the Tax Revenue Collector. | |
2. Submit the necessary documents. | 1 minute |
3. You will be interviewed shortly by the person-in-charge | 2minute |
4. The person in charge shall prepare the Barangay Clearance for the Issuance of the Business Tax Receipt. | 3minutes |
5. Issuance of the Business Tax Receipt. | |
Total Estimated time: | 6 minutes |
PERSONS-IN-CHARGE:
Brgy. Treasurer Hilbert Briz
Rhodora C. Vilador
Nova B. Andres
Mae Ann D. Cudilla
REQUIREMENTS:
Applicants |
1. Barangay Cedula |
2. Endorsement from Purok Leader |
OUTPUT:
Certificate of Residency6. WOMEN’S DESK
CLIENTS:
Women’s Sector
PROCEDURES: | ESTIMATED TIME (under normal circumstances): |
1. Proceed to the office of the Women’s desk located at the Barangay Tanod’s quarter. | |
2. Submit the letter of complaint or report your complaint to the person-in-charge. | 1 minute |
3. You will be interviewed by the person-in-charge for initial investigation. | 5-10minutes |
4. The person in charge shall prepare and process a complete report of the complaint. | 5minutes |
5. The person-in-charge will instruct you of what to do and will forward the case to concerned offices. | 3minutes |
Total Estimated time: | 14-20 minutes |
PERSONS-IN-CHARGE:
Women’s Desk Officers: Kag. Lucila Dolores
Naddy Talavera
Charito Geremillo
REQUIREMENT:
1. Letter of Complaint (May be verbal) |
OUTPUT:
Instructions for appropriate actions concerning the complaint
7. BARANGAY INFORMAL SETTLER’S AFFAIRS
CLIENTS:
Informal Settlers
PROCEDURES: | ESTIMATED TIME (under normal circumstances): |
1. Proceed to the Barangay Informal Settler’s Affairs Office located at Bagong Pag-asa extension hall | |
2. Consult the person-in-charge for your issues and concerns. | 1 minute |
3. You will be interviewed by the person-in-charge for initial investigation. | 5-10minutes |
4. The person in charge shall prepare and process a complete report of your concern. | 5minutes |
5. The person-in-charge will instruct you of what to do and will forward the case to concerned offices. | 3minutes |
Total Estimated time: | 14-20 minutes |
PERSONS-IN-CHARGE:
Libby Gomez
Lucio Tomenio
REQUIREMENT:
1. Letter of Complaint/ Request (May be verbal) |
OUTPUT:
Instructions for appropriate actions concerning your issue
8. USE OF BARANGAY-OWNED FACILITIES
Fees
-Basketball Court ....................................................................... 150.00/hr
-Multipurpose hall ..................................................................... 150.00/hr
-Hiring of Barangay Tents ......................................................... Free of charge
CLIENTS:
Barangay Constituents
PROCEDURES: (for the use of basketball court and the multipurpose hall) | ESTIMATED TIME (under normal circumstances): |
1. Proceed to the Tax Revenue Collector’s Office and ask for the availability of the following facilities. | |
2. The person-in-charge shall check for the availability of the facilities. | 1 minute |
3. If ever the facility is available, you will have to log your name as a sign of reservation. | 2minutes |
4. You may now proceed to the payment of fees on the same window and you will be issued with an official receipt. | 2minutes |
Total Estimated time: | 5 minutes |
*For the barangay tents, submit a reservation letter to the office of the secretary. Approval depends on the availability of the tents.
PERSONS-IN-CHARGE
Rhodora C. Vilador
Nova B. Andres
Mae Ann D. Cudilla
OUTPUT:
Reservation of the requested facility
9. HEALTH SERVICES
Fees
-Prenatal Care ....................................................................... Free of Charge
-Immunization ....................................................................... Free of Charge
-Medical Check-up ................................................................ Free of Charge
CLIENTS:
Barangay Constituents
PROCEDURES: (for the use of basketball court and the multipurpose hall) | ESTIMATED TIME (under normal circumstances): |
1. Proceed to the Barangay Health Clinic | |
2. Secure a number for reservation and for the proper flow of the patients and wait for your turn. | 1-10 minutes (depending on the number of patients) |
3. Proceed to the table of the doctor/ nurse in charge. | |
4. Actual Check-up | 10-15minutes |
Total Estimated time: | 20-30 minutes |
SCHEDULE OF SERVICES:
Monday Pre-natal and Medical Check-up
Tuesday Immunization and Medical Check-up
Wednesday Immunization and Medical Check-up
Thursday-Friday Medical Check-up
PERSONS-IN-CHARGE:
Dra. Lina T. Reyes
Dr. Aser B. Ram
Gipfel Reyes, Rn
OUTPUT:
Appropriate medical service
BARANGAY EMERGENCY HOTLINES
Barangay Sta. Ana Hall 658-3467
Taytay Police 658-7267
Taytay BFP 658-6439
Taytay Emergency 511-4858
Municipal Fire Department 658-5772
Taytay Rescue 514-5903
Meralco 641-0524
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